We guarantee email reply within 24 hours upon receipt of email. Our merchandising team is well-trained to follow up with enquiries efficiently and offer workable options when needed.
With production based in China, we can get the lowest cost after comparison with different raw-material suppliers, and therefore, we are able to offer more competitive prices. For orders of substantial quantity, we can further negotiate prices based on given order projection.
Our normal sample lead-time is around 7-10 days and production lead-time is 3-4 weeks upon receipt order confirmation. Depending on item and order quantity, we can always adjust the lead-time to cater for customers’ needs.
Smartex assure that our products can meet lab-test requirements for American & European buyers. We are familiar with the testing protocols of different buyers and will ensure that the qualities of our products are up to standards. We can provide labtest reports and Okeo-tex certificates upon request.
Our logistic team is experienced in handling shipments to garment factories all over the world, including Cambodia, Vietnam, Malaysia, Indonesia, India, Pakistan, Bangladesh & Egypt.